Responsibilities

• Lead efforts to recruit Las Vegas tourists to attend screenings and focus groups at Television City. Will also include over the telephone recruitment from a selected pool of respondents for online sessions.
• Host screening and study sessions. Communicate with guests and guide them through the research process.
• Support the Welcome Desk as needed for check-ins and answer guests’ questions. Guide guests through the research process and schedules.
• Handle guest incentives.
• Communicate with the operations supervisory team on progress of recruiting efforts and closely work with team to stay on track.
• Must keep all study materials, media and data information confidential.
• Must follow all security policies put in place by ViacomCBS, Television City and MGM Grand.
• Serve as ViacomCBS, Television City facility and MGM Grand hotel ambassador.
• Responsible for providing a safe environment for all guests and co-workers.
• Provide directions and assistance to hotel guests passing through the facility when needed.
• Notify hotel EVS and general services to pick up trash or spills to keep Television City facility and hall areas clean and safe.
• Responsible for QA checks to ensure valid data when completing online studies.

Basic Qualifications

• High school diploma or GED required.
• Superb verbal and written communication, negotiation, customer service and interpersonal skills.
• Must be able to stand for long periods of time on concrete floor.
• Establish a positive, professional relationship with all staff.
• Must be able to keep a calm, pleasant and welcoming demeanor with guests throughout their Television City experience.
• Comfortable using computer, tablets and mobile apps such as Zoom.

Additional Qualifications

• Bilingual – Spanish speaker preferred.
• Ability to exert moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds).
• Proficient in Microsoft Office: Outlook, Word and Excel.

Responsibilities

• Install, configure, operate, maintain and troubleshoot systems and equipment such as:
  • Video server operation and displays
  • Non-liner video editing (Adobe Premiere and CC products)
  • Audio / video software and hardware encoders, and digital recording
  • Wired and wireless microphones and earpieces
  • Audio amplifiers and speakers
  • Online live streaming (Kaltura, Azure Media Services)
• Creating surveys from questionnaires, supporting and maintaining studies in field through survey platforms and internal systems
• Desktop workstation support and maintenance (Win10, MacOSX and Linux)
• Using and configuring various mobile devices in highly specific ways for research testing (IOS, Android, FireOS and others)
• Audio and video matrix routers and cabling
• Teleconferencing equipment and software (supporting end users, scheduling rooms and sessions, equipment set-up and testing prior to meetings)
• Networking equipment (switches, routers, access points, I/O patch panels and cabling)
• Crestron automation systems (CP3, CP2 controllers and touch panels)
• Pulling, terminating cable and soldering connecters
• Possess an ability to understand and troubleshoot complex network environments for troubleshooting, installing and repairing systems. You will be required to work closely with the IT and Security departments on many systems and projects.
• Have the ability to lift in excess of 100 lbs. and be comfortable working at heights on a ladder and in extremely confined spaces.
• Ability to read and update complex wiring schematics and assist with design and modification of systems as we grow.
• Maintain the quality and content of public and internal video displays.
• Maintain the facility, perform repairs and address safety concerns.
• Furniture/fixture repairs (e.g., chairs and desks, laminated surfaces, minor carpet repair)
• Painting, replacing outlets and light switches. fixing drywall and flooring. Replacing lights, climbing into tight spaces in ceiling or walls to replace HVAC filters and/or inspect/clean equipment.
• Work with hotel maintenance staff for other repairs as needed.
• Order and maintain inventory of parts, equipment, materials and supplies necessary.

Qualifications

• Proficient in:
  • Microsoft Office (Outlook, Excel, Power Point and Word)
  • Windows, Mac OSX & Linux Desktop operating systems
  • Adobe Creative Cloud Suite (Premiere, Media Encoder, Encore, Photoshop, Illustrator and others)
  • Visual Studio / Visual Studio Code

Basic Qualifications

• 3-5 years of experience in the technical maintenance field
• Knowledge of Crestron Systems and equipment is desired
• Ability to multitask and complete projects independently with little instruction or supervision
• Must have excellent interpersonal skills and a professional demeanor at all times
• We want candidates who communicate very detailed and specific information to quickly bring the next shift up to speed on projects and day-to-day operations
• Must be able to assist clients and internal staff with any technical issues they may have while in the facility

Preferred Qualifications

• A good understanding of computer programming in relation to web development and custom API cross platform communications is desired.

Being familiar with JavaScript, C#, HTML, JSON with Visual Studio and Visual Studio Code is a plus.

• We want applicants that are technology savvy!

Education

High School diploma or equivalent

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access (https://www.viacomcbs.com/careers) as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.

ViacomCBS believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world.

As part of this commitment to health and safety, ViacomCBS requires COVID-19 vaccines for current U.S. employees, including all newly hired employees, subject to applicable law. Union employees are subject to what is outlined in their applicable collective bargaining agreements.

Television City is a part of ViacomCBS (NASDAQ: VIAC; VIACA), a leading global media and entertainment company that creates premium content and experiences for audiences worldwide.

Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry’s most important and extensive libraries of TV and film titles.

In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.